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The BlueCastle IT Managed Services Package

Onsite Support available for customers located in CT, NYC Metro & Westchester County, and Western MA.
Semi-Annual/Annual Tech Business Review cadence dependent on size of customer.

Reliable Support – Enjoy the benefit of unlimited onsite and remote support from our team of experts.
Workstation Management & Maintenance – Our remote management tool allows us to monitor devices 24/7, as well as centrally manage critical software and security updates.
User Account Management – Our remote management tool allows us to monitor devices 24/7, as well as centrally manage critical software and security updates.
IT Automation – We assist with setting up new employee accounts and user account terminations, as well as provide and manage tools for centralized tracking of user account activity.
Network Maintenance – We manage and maintain your entire IT infrastructure, including workstations, servers, switches, and wireless internet.
Documentation & Inventory – We document your entire IT inventory, allowing us to quickly remediate issues and to help you manage your technology.

File & Image Level Backup – We use ‘Image’ backup technology to take full snapshots of your servers. Should we need to restore your data, we can restore at the individual file level or do a full 1:1 server restoration to a new physical or virtual location.
Local & Offsite Backup Storage – A local copy of your backup data is maintained on site for fast and easy restoration. An offsite copy of backups is held so your data stays protected no matter what might happen in house.
Disaster Recovery Service – We develop a customized plan for your business for Disaster Recovery scenarios. When disaster strikes, our Tech Support has your IT systems up and running in a matter of hours, not days.
Endpoint Protection & Antivirus – We protect workstations and devices from malware, viruses, and ransomware with powerful, automatic security software and antivirus.
Mobile Device Management – We help you organize, configure, update, and secure your mobile devices. This includes the ability to lock down or remote wipe devices if they are lost or stolen.
Security Training & Policy – We Provide training for employees with simple, effective security practices.

Annual/Semi-Annual** Business Review – We meet with our customers on a recurring basis to review our support services, provide reports on IT infrastructure and devices, and assist with long term strategic IT planning for the organization.
Expert Consultation – Ask us anything, anytime. We leverage our experience and expertise to get you the answers you need to make the best decisions for your business.
Network & Security Assessment – We perform regular assessments of your IT infrastructure and security to keep your business up to industry standards.
IT Asset Management & Lifecycle Planning – We evaluate the status of your IT infrastructure and end user devices, helping you strategize and budget for future replacements and upgrades.
IT Policies & Procedures – In many industries documented IT Policies & Procedures for your business are a requirement to meet various compliance standards. We help you develop and keep these internal policies up to date.
Vendor Management – Let us handle translating your needs to your vendors. Whether it is Internet Service Providers, Web Developers, or Application Support – we will do the heavy lifting.